Allen, Jennifer M. <br/><br/>
Administration and management in criminal justice :  a service quality approach / 
Jennifer M. Allen, Rajeev Sawhney. 
 - Los Angeles :  Sage,  c2010. 
 - xvii, 529 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Defining management and organization -- Open versus closed systems -- Service quality approach -- Environmental influences -- Conflict, power, and ethical issues -- Motivation -- Leadership -- Communication -- Police administration -- Courts -- Probation and parole -- Prisons, jails, and detention centers -- Security management -- Measuring organizational effectiveness and service quality. 
<br/><br/><label>ISBN: </label>9781412950817 (pbk.) 1412950813 (pbk.) 
<br/><br/><label>LCCN: </label>2009037022 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Criminal justice, Administration of.<br/>Leadership.<br/>Police administration.
<br/><br/><label>LC Class. No.: </label>K5001  / .A945 2010 
<br/><br/><label>Dewey Class. No.: </label>364.068